Dog Walks and Drop-Ins
–Cancellations made with 24 hours’ notice or more: No charge.
–Cancellations made less than 24 hours before the scheduled walk: Full service fee will be charged.
–Same-day bookings: Non-refundable once confirmed.
Overnight Care
–Cancellations made 14+ days before the start date: No charge.
–Cancellations made 7-13 days before the start date: 25% of the total invoice will be charged.
–Cancellations made 3-6 days before the start date: 50% of the total invoice will be charged.
–Cancellations made within 48 hours of the start date: Full invoice amount will be charged.
Holiday Bookings
-Due to high demand, a 50% non-refundable deposit is required at booking.
–Cancellations within 2 weeks of the holiday booking start date: Full invoice will be charged.
Sickness & Emergencies
-Client emergencies or pet illnesses may qualify for waived fees at the business owner’s discretion.
-If I must cancel due to an emergency, you will receive a full refund and 1 service credit for any prepaid services not completed.
Hurricane & Severe Weather
-If a hurricane watch or warning is issued for our service area, all upcoming services may be paused, modified, or cancelled for the safety of pets and me.
-Dog walking may be converted to a quick potty break or indoor enrichment depending on conditions.
-If you choose to cancel services due to an approaching hurricane, the regular cancellation policy still applies unless an evacuation order is issued.
-If an official evacuation order affects your home or our service area, all services during the evacuation period are fully refundable or credited, and no cancellation fees will apply.
Please make sure your emergency contact and pet care emergency plan are up to date.